Return & Refund Policy
At LEVANRA, we are committed to providing you with products that deliver real results. We believe in the effectiveness of our line, which is why we recommend using our products for a minimum of 14 days to experience their full benefits before considering a return.
60-Day Money Back Guarantee
We are confident in our products and want you to feel the same. If you are unsatisfied for any reason after the initial 14-day trial period, you may request a return within the 60-day window covered by our guarantee.
Note: Original shipping fees (if applicable) are non-refundable.
To Initiate a Return: Please reach out to our support team via our Contact Us page or email us directly at support@levanra.com. To speed up the process, include your Order Number or the name and email address used for the purchase.
Cancellation Policy
Timing is everything. If you need to change or cancel your order, please notify us within 24 hours of placement.
Once an order enters the processing phase after the 24-hour mark, we may be unable to accommodate changes.
Approved cancellations within the 24-hour window will be refunded within 7 business days.
Damaged Items
We take great pride in our packaging, but we understand accidents happen during transit.
Definition of Damage: An item is considered damaged if it has a functional defect or is physically broken. Please note that minor cosmetic damage to outer packaging (e.g., dented boxes) where the product remains intact is not considered damage.
Reporting: You must report damaged items within 72 hours of delivery.
Process: Email support@levanra.com with a clear photo of the damage. We will evaluate the claim and, if eligible, send a replacement at no cost to you.
Exclusions: We do not offer refunds or replacements for items damaged through normal wear and tear, misuse, or accidental damage after delivery.
Shipping & Delivery
While we work hard to get your order to you quickly, LEVANRA is not responsible for delays outside of our control (e.g., courier delays, customs clearance, or logistics issues).
For delivery issues, please contact the courier directly.
We are not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
The customer is responsible for ensuring the shipping address is accurate at checkout.
If you notice an error, you must notify us within 24 hours.
Failure to provide the correct address within this timeframe voids eligibility for a resend or refund.
Policy Updates
LEVANRA reserves the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the current policy prior to purchase. By purchasing and using LEVANRA products, you indicate your acceptance of these terms.